FGL Customer Survey

Providing Analytical Services
Since 1925

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FGL Customer Survey

All answers submitted remain anonymous. If you wish FGL to contact you on any matter, please provide your contact information in the box below. Thank you.

Which FGL Laboratory location(s) do you utilize?
Chico
Stockton
Visalia
San Luis Obispo
Santa Paula

Please rate your overall experience with FGL's staff in the following categories.
	Sample Receiving Staff	N/A	Poor	Fair	Good	Very Good
	Office Staff	N/A	Poor	Fair	Good	Very Good
	Field Staff	N/A	Poor	Fair	Good	Very Good
	Shipping Staff	N/A	Poor	Fair	Good	Very Good
	Marketing Staff	N/A	Poor	Fair	Good	Very Good

Please rate staff response when contacting laboratory.
	Calls answered in a timely manner	N/A	Poor	Fair	Good	Very Good
	Calls returned in a timely manner	N/A	Poor	Fair	Good	Very Good
	Staff is courteous and receptive	N/A	Poor	Fair	Good	Very Good
	Staff capably answers your questions	N/A	Poor	Fair	Good	Very Good

Please rate FGL's Reports and Invoices.
	Analytical Reports	N/A	Poor	Fair	Good	Very Good
	Electronic Deliverables	N/A	Poor	Fair	Good	Very Good
	Invoices	N/A	Poor	Fair	Good	Very Good
	Quotations/RFP responses	N/A	Poor	Fair	Good	Very Good
	Are you a Web Customer?	Yes	No

	If you rated your experience less then Very Good, please indicate below on how we can improve our service. Answers are anonymous unless you would like to optionally provide your name and customer number in the field below.

For problems or questions about the site contact shawnn@fglinc.com